Privacy Policy

Effective Date: August 24, 2026

TrueBasement Solutions LLC (“TrueBasement Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website, requesting an inspection or estimate, contacting us, or otherwise interacting with our services.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Phone number
Email address
Address, city, state, or ZIP code
Information about your property or requested services
Appointment or inspection information
Information you provide through website forms, online scheduling, Google Ads lead forms, text messages, phone calls, or email

We may also automatically collect limited technical information when you visit our website, such as your browser type, device information, IP address, pages visited, and information about how you reached or interacted with our website. We may use cookies, analytics tools, and advertising technologies for these purposes.

How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests
Schedule and perform inspections
Prepare estimates and provide requested services
Communicate with you regarding appointments, estimates, projects, warranties, or other service-related matters
Respond to calls, emails, and text messages
Improve our website, advertising, and customer experience
Measure the effectiveness of our advertising
Maintain business and customer records
Comply with applicable legal requirements

Text Messages and Phone Communications

If you provide your phone number or initiate a text conversation with TrueBasement Solutions, we may use that number to respond to your inquiry and communicate with you regarding inspections, estimates, appointments, projects, and other service-related matters.

Message and data rates may apply. Message frequency may vary. You may opt out of text communications at any time by replying STOP. For assistance, reply HELP or contact us directly.

We do not sell or share your mobile phone number or SMS consent information with third parties for their own marketing or promotional purposes.

Google Ads and Other Advertising

We may use advertising services, including Google Ads, to promote our services and measure advertising performance. If you submit information through a Google Ads lead form or other advertising feature, we may receive the information you choose to provide and use it to respond to your request, schedule an inspection, provide an estimate, or otherwise communicate with you regarding our services.

Our website may also use cookies or similar technologies that help us understand website activity and measure advertising effectiveness.

How We Share Information

We do not sell your personal information.

We may share information with service providers that assist us in operating our business, website, scheduling, communications, advertising, payment processing, or other business functions. We may also disclose information when required by law or when reasonably necessary to protect our rights, property, customers, or business.

Service providers are permitted to use personal information only as necessary to provide services on our behalf or as otherwise permitted by law.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information. However, no website, electronic communication, or method of data storage can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct personal information you have provided to us. You may also ask us to stop certain communications.

You can opt out of text messages by replying STOP and may unsubscribe from marketing emails using the unsubscribe instructions provided in those communications, when applicable.

Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by third parties. Their privacy practices are governed by their own privacy policies, and TrueBasement Solutions is not responsible for the privacy practices of third-party websites or services.

Children’s Privacy

Our services are intended for homeowners and other adults seeking residential property services. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

TrueBasement Solutions LLC
Phone: 614-973-0264
Website: www.truebasement.com